RFID Stock Pro provides RFID software, hardware, and professional services through consultation, demo booking, and customized project engagement.
As we do not operate a direct online store, all purchases are finalized after customer approval, scope confirmation, and commercial agreement.
This policy explains how returns, cancellations, and refunds are handled across hardware, software, and services.
• Demo bookings are free unless explicitly stated otherwise
• Demos are conducted to validate suitability before purchase
• No payment obligation exists until a formal proposal or agreement is accepted
Once a proposal is approved and work begins, standard return rules apply as outlined below.
Hardware returns may be considered under the following conditions:
• The request is made within 14 calendar days of delivery
• Hardware is unused, uninstalled, and in original condition
• Original packaging, accessories, and documentation are intact
• No physical damage, modification, or configuration has occurred
All return requests require prior written approval from RFID Stock Pro.
The following items are non-returnable:
• Software licenses once activated
• Cloud subscriptions after account provisioning
• Customized or encoded RFID tags
• Project-based implementation services
• Professional services, training, or consulting
• Hardware already installed, configured, or deployed
If a return is approved:
• Returned items are inspected upon receipt
• Approved refunds are processed to the original payment method
• Refund timelines depend on banking and payment providers
Refunds apply only to eligible hardware and exclude shipping, installation, and service fees.
For confirmed projects:
• Cancellations before work commencement may be eligible for partial refunds
• Once implementation, configuration, or development begins, payments are non-refundable
• Any completed work or delivered materials will be billed accordingly
Specific cancellation terms may also be defined in your commercial agreement.
• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• RFID Stock Pro recommends insured and trackable shipping
• Risk of loss remains with the customer until received and verified
Hardware replacements are offered only if:
• The product is defective upon arrival
• The issue is reported within 7 days of delivery
• The issue is confirmed by RFID Stock Pro technical support
Replacements are subject to stock availability.
All RFID hardware is covered under manufacturer or project-specific warranty terms.
Warranty coverage does not include damage caused by misuse, improper installation, or unauthorized modification.
For any questions regarding returns, refunds, or project terms, please contact:
RFID Stock Pro Support Team
📧 Email: sales@rfidstockpro.com
📍 Address: 29 W 47th St, New York, NY 10036, United States